Vicus was able to improve its customer service for CAD2M.
Customer service could be better
CAD2M was experiencing growth in orders and employees. The existing work processes could not keep up with this growth. Vicus implemented several improvements for CAD2M's financial administration and customer relationship management. Now it was necessary to optimize customer service. Vicus had previously been allowed to implement Vtiger CRM. This CRM system is easy to expand and grows with you.
Better and easier with customer portal and tickets
To achieve optimal customer service, Vicus has implemented the Vtiger customer portal. This functionality within Vtiger CRM offers several advantages. It provides CAD2M's customers with secure access to the customer portal. We also ensure that the appearance matches the rest of CAD2M.
Ticket management provides visibility into issues by customer, product and by support employee. CAD2M's customers receive automatic updates on the status of their ticket. CAD2M can thus keep its customers well informed without taking too much time.
Efficient and transparent
CAD2M's customers can now report problems at their convenience. In addition, they can also consult the status of reported problems at any time in a secure environment.
For CAD2M, it means that it is easier to handle returns and complaints. In addition, it is also possible to publish answers to frequently asked questions. For CAD2M, this saves on costs by, among other things, saving time.
