MultiCopy Lansingerland was looking for a crm system to automate its sales activities. The choice fell on Vtiger CRM with Vtiger partner Vicus.
Optimize sales process
Robert de Klijne, owner of two MultiCopy branches, had been looking for a CRM system to automate and optimize his sales process for some time. The calculation program he was working with no longer met his needs. It didn't do a good job of incorporating his wide range of products, it wasn't linked to his business administration and he missed, for example, the option of keeping track of sales and administration while on the road, at the customer's or at home.
Back in 2011, De Klijne stumbled upon Vtiger via the Internet and became enthusiastic about the good user experiences he read. He installed the product himself but soon discovered that he needed an experienced Vtiger partner to implement the product properly. This was something he was reluctant to do at first: After all, ICT projects have a bad reputation and are often time-consuming and costly.
Wanted: reliable Vtiger partner
De Klijne: "I received good recommendations for Vicus via via and Vicus in combination with Viger also frequently came up as an expert on the Internet. The cooperation with Vicus was and is going very well. Vicus really thinks along with us and the team helps to realize this project as well as possible with the resources we have available. And in the meantime, we were surprised again and again by the many possibilities that Vtiger offers!"
Like many entrepreneurs, De Klijne began with sales automation and customer relationship management in Vtiger. It soon became clear that the other applications of Vtiger MultiCopy could also deliver a lot. Meanwhile, De Klijne and his employees use the full sales automation, such as lead management and preparing and sending quotations, but also sending proofs, invoices and even e-mailing is done via Vtiger.
De Klijne: "Vtiger CRM gives me incredible insight into my business. I can access my business information, customer data, communication and order administration from anywhere, from my mobile phone and iPad. "MultiCopy Lansingerland can serve its customers much faster and better. The employees are also enthusiastic. Creating quotations, sending invoices. It is no longer necessary to open different programs and applications before De Klijne and his team can send an invoice, this all goes directly from Vtiger.
All customer information and customer communication is in Vtiger, where they maintain all the information. The most up-to-date data can be exported at any time, for example to the central MultiCopy marketing platform. De Klijne is very enthusiastic about the collaboration with Vicus: "The project staff were only half-hearted and constantly contributed ideas about the required functionality and settings. Vtiger is now truly the beating heart of our company."
Insight to grow
Thanks to the history now built up in Vtiger, De Klijne can perform analyses with his customer and sales data. He also wants to enrich the database with lead information, for example. "When you work with Vtiger on a daily basis, you discover more and more possibilities and applications." Robert de Klijne has found that thanks in part to Vtiger, he has been able to grow his business significantly and as far as he is concerned, he is continuing this upward trend. His crm system makes it possible to set sharp goals and realize this growth. After all, Vtiger provides the insight needed to measure progress and thus to make adjustments.
