Professional service desk

both 1st and 2nd line support

for users of

Magento | OpenMage | Vtiger CRM

We make sure your business keeps running

Vicus keeps your users and your system up-to-date

From troubleshooting, preventive and corrective maintenance to upgrading software and changing passwords

After realizing your online application, Vicus offers support in using your software and maintaining it. One less worry! Through our service desk for users of software such as Magento 1 and 2, OpenMage and Vtiger CRM, you can contact us for paid support and aftercare.

Our service desk ensures that you can concentrate on your primary processes. You are supported by e-mail, telephone or modern tools.

Preventive maintenance

Vicus monitors databases and logs for maintenance points and corrective actions are taken as needed.

Upgrades and updates

Vicus periodically checks for new versions of the software. If you want, the new versions are installed.

Support for use

As a customer, you approach Vicus' service desk for support. We show users the way in Magento, vtiger and links.

Corrective maintenance

If you run into a bug, Vicus' service desk will do its best to resolve it.

Troubleshooting

In case of failures, the Vicus help desk will coordinate recovery actions. If that fails, Vicus will restore a backup.

Security Patches

If security patches for the software are available we will install them and inform you.

Clear agreements

No snags, everything is written in our manual that you receive when you sign a service agreement. It tells you exactly what you can expect from us and what we can expect from you in order to provide the right support.