Improve your customer service

and create a better customer experience by automating

Time savings, reduced costs, a smoother running customer process and better customer focus

Customer service software functionality

Inside Vtiger CRM

With vtiger CRM improve your customer service

  • Searching the knowledge base before submitting a service ticket;
  • Continuously improve the quality of the knowledge base through threaded discussions;
  • Informing customers of service tickets via email;
  • Follow up on service tickets through threaded discussions;
  • by your customer himself online modification of the own customer profile (additional plug-in functionality).

By making your job easier

  • Handling returns and complaints;
  • Access to own data;
  • ticket management (bug tracking);
  • Knowledge management through knowledge database;
  • answers to frequently asked questions.

Customer Portal

customers serve themselves

Serve your customers through the vtiger self-service portal. Your customers view their data, search the knowledge base before submitting a ticket. They can follow the progress of the ticket themselves.

Also improving your customer service?

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