Customer service software functionality
Inside Vtiger CRM
With vtiger CRM improve your customer service
- Searching the knowledge base before submitting a service ticket;
- Continuously improve the quality of the knowledge base through threaded discussions;
- Informing customers of service tickets via email;
- Follow up on service tickets through threaded discussions;
- by your customer himself online modification of the own customer profile (additional plug-in functionality).
By making your job easier
- Handling returns and complaints;
- Access to own data;
- ticket management (bug tracking);
- Knowledge management through knowledge database;
- answers to frequently asked questions.
Customer Portal
customers serve themselves
Serve your customers through the vtiger self-service portal. Your customers view their data, search the knowledge base before submitting a ticket. They can follow the progress of the ticket themselves.